Customer Operations Specialist

New Ross
Operations
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Job description

NVD Trading Ltd, the leading Vehicle Logistics company in Ireland, has excellent career opportunities in New Ross for a Customer Operations Specialist.

 

Summary of Position:

As a Customer Ops Specialist, you will assist in the management and administration of all customer facing activity to ensure the successful delivery of our service to our customers in Ireland & UK. You will act as a driving force, for developing improved processes and initiatives within the company to deliver on customer operations targets.

 

Pay and Benefits

  • Annual Salary range €32-38k
  • Full training provided
  • Staff car parking
  • Tyre purchase scheme
  • Discounted Gym Membership

 

Requirements

  • At least 3-5 years administration/ supply chain experience
  • Competent in the use of MS Word, Excel, PowerPoint
  • Previous experience in an administrative role is essential.
  • Self-motivated and a fast learner who enjoys a varied role.
  • Strong attention to detail, organizational and time management skills
  • Proactive in approach to work.

 

Responsibilities

  • Coordination and management of Hire Drive and Fleet packages with support
  • from the customer operations department.
  • Work closely with the customers to capture customer requirements to maintain customer satisfaction.
  • Maintains excellent working knowledge of the industry – understands trends and
  • anticipates future changes.
  • Help in developing a customer focus culture and mindset to improve the customer experience.
  • To work with other team members and internal departments to deliver our customers requirements
  • Root cause analysis in performance & failures
  • Ensure key stakeholders are kept informed across relevant project activities
  • You will assist in maintaining and improving the customer and vehicle journey through NVD’s supply chain with support from all business units within NVD.
  • Dealing with customer queries in an efficient and professional manner
  • Conduct customer meetings as requiredReporting

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